Frequently Asked Questions
Get all the answers regarding your high-performance audio and gaming gear.
What is the typical shipping time for GravaStar orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 7-15 business days depending on your location and selected shipping method.
Does my GravaStar product come with a warranty?
Yes, all GravaStar products come with a 12-month limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
What is your return policy for electronics?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days for a full refund or exchange.
Are GravaStar speakers compatible with all Bluetooth devices?
Our speakers use advanced Bluetooth technology and are compatible with most Bluetooth-enabled devices, including smartphones, tablets, laptops, and gaming consoles.
How do I update the firmware on my GravaStar device?
You can update your device firmware through the official GravaStar app or by following the step-by-step instructions provided in the 'Support' section of our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.